Welcome to Toyota of Gastonia

Oil change and Tire Rotation Oil is supposed to be 0W-16, however the invoice lists 0W-20. I talked to Bryan and he said either oil is fine. He mentioned some vague reference to that in the maintainace manual, however the operators manual is clear. ONLY use if if you HAVE to and switch back at the next oil change, It wouldnt state that if its OK to use 0W-20. He told me there wasnt 0W-16 oil available when the car first came out and multiple sources state thats not true. There is a sticker on the cowling stating which oil to use, so I guess I just have to assume the correct oil was used. But it doesnt instill confidence in the service from a customer standpoint. It felt like Bryan was just trying to appease me to get me off the phone. He did say I could come back up and they would change the oil again with it correctly annotated on the invoice. However, I think at this point I would wager that the oil wouldnt be changed and just an invoice would be generated stating the correct, again, just to appease me. Also, I drove up from Gaffney, SC for the service, so to return would be a 1.5 hr drive plus my time there ..

So, I took my Camry to Toyota of Gastonia. I wanted a tire 🛞 rotation, oil change 🛢️ and state inspection. The assistant service manager came and told me that the timing belt gasket needed to be replaced at a cost 😕 of $2400.00 because it was leaking. He said it would be covered under warranty but they couldn't find my service records for oil change the past three years. He pulled all my records and I asked what was my mileage at the last oil change. We discovered that I have driven the car 4000 miles in the past three years. Toyota recommends an oil change every 5000 miles OR ONCE A YEAR. He said my warranty was voided because I failed to get the oil changed once a year. He said he would submit the claim 🛄 and see what they decided. I am still waiting for an answer. When I got ready to leave I asked the same person how bad it was leaking. He said it's not leaking yet. There is dust around the gasket. I couldn't believe my ears👂. They tried the whoodooo on me.

Staffs are nice..they serviced my car with care..the service was quick which i really liked.👍

Great service at this dealer. CD stuck in OEM dash player .Joshua Huffman communicated well.

Great service at this dealer. CD stuck in OEM dash player .Joshua Huffman communicated well.

Service Advisor Montreko Gaddy was so honest in advising me that since I do the normal repairs on my 2002 Toyota Camry LE 4cy that he thought my Throttle Body needed to be cleaned. I am so impressed that he is so honest and helpful. I was dreading getting ripped off. Instead I was given helpful advice! What a relief to find an honest employee and dealership! I have confidence in coming back again for service! Thank you!

Toyota of Gastonia is very efficient, and has excellent customer service. I’ve bought 3 vehicles from them and have always been happy with them.

Never take your vehicles for service and even buy from them, they just do not do a great job there.

I had a very good experience. I look forward to continuing taking my SUV to Toyota of Gastonia for the best service.

I recently purchased my 4th vehicle from Toyota of Gastonia, a new Land Cruiser. My experience with the Sales Manager, Anthony Metzelaars, and my saleman, Devon Lysek, was friendly, courteous, knowledgable and customer service driven. I also had a wonderful experience with Dan Bias who purchases used cars for the dealership. He gave me a very fair offer on my trade. I would encourage anyone seeking to purchase a new or used vehicle to check out the dealership.

I was able to sign in online, knew what the bill was beforehand, and was in and out quickly.

Service Dept was fantastic! Michael C was a pleasure to deal with. Fast service and great communication. I highly recommend this team of professionals.

I never felt pressured to make a purchase or felt that they were just trying to make a sale. Helen was extremely helpful throughout the process. It was quick and easy.

Kevin Murray is a jerk. Not helpful and hostile. Would not recommend. I will use Toyota of Concord for my needs.

So grateful for John Ellenburg who assisted me with a flat tire on my Toyota Camry. I was in and out within no time. Top of the line service. Thank you again for taking the time to make life easier!