I had an incredible experience at Toyota of Gastonia. I was unexpectedly in the market for a new car after an accident and was dreading the process. I went to probably 7 dealerships driving several different brands, even hit 2 other Toyota dealerships and it was clear that Toyota of Gastonia was going to get my business. Kai Chen was the sales person I worked with. He made the entire process simple. He was direct, easy to reach (even via text which is my preferred method), answered all of my questions, never shut down negotiations, not pushy, and most importantly none of that car sales gimmicky stuff. I wasn’t office trapped while he went back and forth to his manager and the finance guys. The finance manager Brandon Davis was great too. He offered a few addons at the signing stage, but not in a pushy way and was fine when I declined some stuff. For context, I’m a 45 year old woman and I normally have my husband along for the ride but he was out of town and I had to handle this without the backing of the masculine energy that seems to dominate this industry lol. Anyway! I never write reviews unless I had a really really bad experience or a really great one. And I was compelled to review these guys the minute I saw the survey pop up bc it was such a positive process.

I was looking for the right car for a few years and I’m glad I stopped by Toyota of Gastonia! Devon was great and walked me through every step of the way. Amazing service and follow up even after the purchase. Top notch!

I got a great deal on my brand-new Toyota Prius at Toyota of Gastonia, and the entire experience was excellent. The sales staff was friendly and knowledgeable, while management made sure I received the most for my trade-in and the best financing rate possible. GM Joe was awesome, Sales Manager Josh took great care of me, and the finance team—Kelly and Brandon—made everything straightforward and easy to understand. I felt valued throughout the entire process. This is the only Toyota dealership I would buy from. Highly recommended—10/10!

Stopped in for some help on my recently purchased Tundra (purchased from Carvana). Craig was extremally helpful, knowledgeable and professional. Because of Craig, this will be my go-to dealership for any future Toyota maintenance or concerns of any type, Thanks Craig!!

I just moved here from Wilson Nc ! And first time coming to this location . Karsen was absolutely great to work with! He was friendly, helpful, and made the whole process easy and stress-free. He took the time to explain everything and made sure I felt comfortable with the service. I really appreciate his professionalism and would definitely recommend working with him! Will definitely be back !

This is how good of an experience I had with Toyota of Gastonia... I didn't even end up buying from them and still felt everyone needed to know how much a breeze it was to work with them. Micheal M was super responsive via email and actually got a great deal together for me. I ended up finding a rare situation on a nicer truck and he was completely honest with me that I should take that deal! If I'm ever in the market again I will certainly shop with Toyota of Gastonia.

Worked with Mike McGee to purchase a 2027 Land Cruiser and the experience was great from start to finish. No pressure and informative process worked with me to get the deal that worked for me. Would highly recommend Mike and Toyota of G-Town!

We were very pleased with Cady Stebbins, our sales consultant. She was helpful and available with all our questions during the month long waiting for our Highlander Hybrid to arrive. She kept us updated during the process. When we bought the car, she took her time with showing us all the features and patient with all our crazy questions. 😀 It was a great experience. Thank you +

Cady Stebbins went above and beyond to make sure every detail was handled smoothly. We completed the entire negotiation and deal over the phone without any pressure, and I got the price and vehicle I wanted. After a frustrating experience at a local dealership just down the road, Cady's kindness and professionalism made it an easy choice to drive much further out for stellar customer service. The finance manager, Kelly Brown, was an absolute dream to work with, keeping the final signing fast and straightforward. He was smart, funny, and removed all the typical stress associated with closing a car deal.

Cady was the absolute best at Mazda/Toyota of Gastonia! She's super sweet and worked very hard to get me the best deal possible!! I hope they realize the gem they have with her representing their company!

Chris Hughes was phenomenal!!!

I took my 2005 Tundra for an alignment and new Michelin tires today. I spent a lot of time completely rebuilding the front end with new Toyota parts before I took it in. Service was exceptional and I’m very happy with the final results of my project. My old truck drives like new again and I am very satisfied. Big shout out to Josh the service advisor who was very professional and straight to the point. Last but not least. I don’t know who my mechanic was but thank you too man you did a great job!!

Our experience with Devon was one of the best car buying experiences we have ever had. From the start Devon was extremely personable, reasonable and most importantly no BS. We live an hour away so the ease of arriving at the dealership, signing paperwork, inspecting our car and test driving it all within an hour of getting there was nothing short of amazing! If/when we need a future vehicle, we will be using Devon!

Just purchased a 2026 Camry from Toyota of Gastonia. Michael Mc. did an excellent job in finding exactly what I wanted at a great price. He went above and beyond showing me how everything worked, especially the infotainment center. He's definitely an asset to the dealership. I will say I had originally went to Toyota of Gastonia and didn't have the best experience about a month prior. I thought to myself I wouldn't buy there. The 1st sales guy acted like he didn't want to help, although he wasn't with another customer. I continued to shop around at the other Toyota dealerships in the area, but being from Gastonia, I just happened to stop by on my way home from work to see what new certified used cars they had in stock. I saw they had an XSE Camry so I got out and just looked at it. Michael asked if he could help. He listened without any pressure. He found exactly what I was looking for and totally turned around my view of Toyota of Gastonia. I love my new car. It's Beautiful. He's definitely a keeper. If you are looking for a great, nice sale guy, ask for Michael M.

I have to give this 5 stars review because of awesome experience I have with the sales person that work with me, her name is Cady . Her honesty and integrity among other qualities makes me happy all through the entire process. She was detailed and provides excellent experience in every stages . She took me through the process beyond expectations and this gave me further confidence even though I came in the first time with different mindset. Thank you Cady . Keep it up and I will continue to recommend you to families and friends. Ma Toyota Camry en Fantastique!!!

The entire staff was amazing. Antonio made the entire process easy. He was very informative and had a great personality.

⭐⭐⭐⭐⭐ I had a great experience buying my new vehicle! The entire process was quick, easy, and completely hassle-free. Craig in sales was amazing to work with—he was helpful, knowledgeable, and made sure I was comfortable every step of the way while getting everything set up with my new ride. I got a great deal and couldn’t be happier with the experience. As always, their service team is thorough, efficient, and quick. I truly appreciate the consistent great service and would definitely recommend them to anyone looking for a new vehicle!

Sorry in advance for the long review.... 2 days ago me and my wife went to Toyota of Gastonia. The main reason for that is that this is the 3rd car we got from them. When I contacted them last week to look into hybrids, Jordan contacted me back introducing himself and that he was going to take care of us. Me and my wife arranged time to go by on Monday. Unfortunately, Jordan could not be there at that time, so Jason took care of us in his place. We tried 3 vehicles, one of them being the 2026 Camry Hybrid we ended up choosing. While testing the cars we would talk about performance, certain features and the options we had as far as trims go. I must have mentioned the heated seats at least twice, in 2 different cars. Pricing was obviously important, since we were on a particular budget. Once we went back to the dealership we sat down with Jason and he put in front of us 2 spec sheets, comparing the XSE vs SE trims. Without almost even looking at it, we dismissed the XSE right away, since it was way out of our budget. So he took both sheets and came back with 2 new spec sheets, comparing 2 SE trims. One was the same as before and then there was new sheet, a more expensive SE trim. The cheaper option included a cold weather package, which cost an extra $1100, but featured heated seats, heated steering wheel and a HomeLink feature on rearview mirror, all pretty great and affordable, however, the car was not available for another 20 days or so and we really needed a car before then. We then started looking at the more expensive SE, which was still in our budget, thanks to Josh (manager on duty at the time) for bringing the cost down to our price point. This particular car was showing the same features, plus a $599 up charge for the lights in the front, which is why it was supposedly more expensive by that amount, so one would think that that being the only difference, all the other features remain intact, especially with Jason knowing that is something we were looking for. We struck a deal, which was great and all, smooth going process and all. We went back on Thursday to pick up the car and everything, again, went smooth with Jordan, who was now present and Kelly in finance was fantastic taking care of the paperwork and has a great attitude. One thing I didn't (fault of my own for being too trusting) was not even to check for those features. We got busy and excited setting up the app and connecting the car and everything and I really screwed up in that aspect. When we got home and realized it didn't have any of those features, I texted Jordan and got an answer on Friday morning by text, from who I assume was Jason. We went back and forth a bit until he said that the heated seats could be added to the car for an extra $550. So I requested he call me and he did. In the conversation he mentioned how if I had made it known to him how important those features were, he would have let us know, to which I replied we did, about 3 times in all and he kept saying we never did. Then I made it known to him that on the dealership website there was a car just like the one we got, same color and all, that featured all those things, for the same price I had gotten mine, but he insisted they didn't have a car like that on the lot. I made note of the vin and all and after we ended the call (where I was basically called a liar and asked to call the service dept to make the appt for the install and fix the speaker that didn't work), I went back on the site later on, where that same exact car was now $2000 more expensive AND had all those features removed from it. **UPDATE**- yesterday Marcel (dealership manager) contacted me and as I dropped off the car to get the speaker repaired and very generously included the switch off of the seats for heated ones and even decided to throw in the HomeLink mirror, which again, was not a must for us, but he insisted! I have changed my rating and I am stating that it was nothing more than a miscommunication, which happens, I just prefer when people own up to it. I was to blame as well for not checking 100%

Had a very pleasant experience at Toyota of Gastonia. My salesman Mike McGee was very pleasant to work with and answered all my questions throughout the process in a very professional manner and finance manager Brandon Davis worked diligently and patiently in helping me make what I feel was the right choice for me.

I have been going to this dealership for the past 10 years buying cars and going to their service department. They have consistently delivered 5 star service on each of my visits.