Frequently Asked Questions
General Questions:
Q: Which areas do you serve?
A: Toyota of Gastonia serves areas near Gastonia, Charlotte, Kings Mountain, and Lincolnton, North Carolina. We also serve areas near Clover and York SC, as well as Lake Wylie.
Q: Can I buy a car from you if I live in South Carolina?
A: Yes! There are no extra hoops to jump through or fees if you live out of state and buy from us. Learn more here.
Q: Do you speak Spanish?
A: Si, ¡hablamos Español! Our Spanish-speaking representatives are ready to assist you through every step of your car buying journey!
Q: Why should I shop at Toyota of Gastonia?
A: There are a million reasons why you should choose us! First of all, we have a stunning showroom, showcasing a broad spectrum of new & used vehicles. Moreover, you can save big on various specials and incentives. For additional questions about your experience here, reach out to us over the phone!
Q: Can I rent a car at Toyota of Gastonia?
A: Yes you can! Please refer to our commonly asked questions about rental cars.
Q: How can I save money on gas?
A: Here are some great tips for saving money at the pump:
- Buy the right fuel: Check your owner’s manual to see what the manufacturer recommends for your car
- Choose a good rewards program or credit card
- Screw your gas cap on correctly
- Save while driving: Watch your speed and avoid idling
- Keep your tires aired up and don’t neglect oil changes
Q: What are the safety features in Toyota cars?
A: Toyota cars come equipped with various safety features, such as Toyota Safety Sense™ P (pre-collision system, lane departure alert, adaptive cruise control), multiple airbags, and vehicle stability control.
Q: What is the most popular Toyota car model?
A: The Toyota Corolla has consistently been one of the most popular and best-selling Toyota car models worldwide. The Toyota Camry and RAV4 are also two of the best-selling vehicles. Shop the newest Corolla, Camry or RAV4 at Toyota of Gastonia today!
Q: Can I connect my smartphone to Toyota’s infotainment system?
A: Yes, most modern Toyota models are equipped with an infotainment system that allows you to connect your smartphone using Apple CarPlay or Android Auto for seamless integration. Many Toyotas feature wireless Apple CarPlay or wireless Android Auto as standard equipment.
Q: Are you open on Sundays?
A: No, all of our departments are closed on Sunday.
Sales Questions:
Q: Are Toyota cars reliable?
A: Research has shown that Toyota cars are extremely durable due to the manufacturer’s emphasis on purpose, safety, and function. Toyota is one of the leading manufacturers of long-lasting cars. If you want to give Toyota a try, contact us today.
Q: Do you have new Toyota SUVs in stock?
A: Absolutely! Our dealer near Gastonia, NC never disappoints with a wide selection of Toyota 4Runners, RAV4s, and Highlanders for sale. Check out our new inventory online or shop in person today!
Q: Do you have any new Toyota RAV4s available?
A: Yes. We have a huge inventory of RAV4s, including the new hybrid model. Check out our inventory here.
Q: What other brands do you offer?
A: At Toyota of Gastonia, you can find affordable used cars from various other brands, such as Jeep, Honda, Mazda, Chevrolet, Ford, Kia and much more!
Q: Do you sell electric/hybrid Toyotas?
A: Yes, check out our available electric/hybrid Toyotas for sale here.
Q: Can I test drive a vehicle before I buy it?
A: Here at Toyota of Gastonia, we strongly encourage our customers to take their desired vehicle for a test drive to ensure complete satisfaction before making a purchase decision.
Q: How can I schedule a test drive?
A: You can schedule a test drive online or over the phone with one of our sales representatives.
Used Car Questions:
Q: Do you sell low-priced used cars?
A: We sell affordable used cars below $10,000. You can also finance the low-priced used car you want and select monthly payments that work for you! Check them out on our website today.
Q: How do I know what price to expect to pay for a particular used vehicle?
A: Researching the price of any used vehicle has never been easier than with Toyota of Gastonia – our knowledgeable sales team can provide you with a detailed price quote for any used car you’re interested in, and we also offer convenient online resources to help you research pricing information.
Q: Can I trade in my car?
A: Yes! You can see the market for your car today with our online value your trade tool. We pay top dollar and want you to look at the same data we do to determine what your car may be worth. In 2 steps and 10 seconds you can skip the tireless research process and guesswork.
Q: What’s the difference between used and certified pre-owned cars?
A: Used cars usually have had a previous owner and vary in terms of mileage, model year, and trim level. On the other hand, certified pre-owned vehicles are part of a program offered by the manufacturer and they must meet strict criteria. Usually, CPO cars are more expensive than used cars and will depreciate faster in value.
Q: Do you sell any luxury vehicles?
A: Absolutely! Please check out our extensive inventory of luxury used cars here!
Q: What’s the towing capacity of the Toyota Tundra?
A: The Toyota Tundra can tow from 8,300 to 12,000 lbs.*
Q: What’s the towing capacity of the Toyota Tacoma?
A: The Toyota Tacoma can tow from 3,500 to 6,500 lbs.*
Q: What’s the towing capacity of the Toyota RAV4?
A: The Toyota RAv4 can tow from 1,750 to 3,500 lbs.*
Financing & Leasing Questions:
Q: How do I apply for financing?
A: You can put your information directly into the finance application on our website. Alternatively, you can stop by and our finance team will be more than happy to help!
Q: Can I lease Certified Pre-Owned Toyota?
A: Our Toyota dealership in Gastonia, NC offers plenty of options to lease a certified pre-owned Toyota. Contact us today.
Q: What happens when I pay off my car?
A: Once your car loan is paid, the title can be released to your name by completing some required paperwork. Then, you can shop around for better insurance coverage options and save your monthly extra funds for other things.
Service Questions
General Service Questions:
Q: Is the service center open on Saturdays?
A: Yes, we are open on Saturdays from 7:30 am to 4:00 pm.
Q: Are Toyotas expensive to maintain?
A: Auto body repairs for Toyota cars are relatively cheap compared to other brands. The annual cost of Toyota maintenance is around $441 while the average cost to maintain a typical vehicle is $652.
Q: What are the benefits of getting my Toyota serviced at a dealership?
A: Servicing your Toyota at an authorized dealership offers several benefits, including access to trained technicians, genuine Toyota parts, service specials, and the assurance that work is done to Toyota’s standards.
Q: Do you provide electric vehicle service?
A: While electric vehicles require less service than gasoline-fueled cars, you can trust our certified technicians for your EV’s tire, brake and battery service. Schedule your EV service today!
Q: How often should I service my Toyota car?
A: Toyota recommends following the maintenance schedule outlined in your vehicle’s owner’s manual. Typically, regular service should be done every 5,000 to 10,000 miles or at least once a year, depending on your driving habits and conditions.
Q: Why should I buy parts from Toyota of Gastonia?
A: Toyota of Gastonia has an unbeatable selection of genuine OEM replacement parts designed for your Toyota vehicle. Learn more about our genuine Toyota parts here!
Q: Can I buy tires from Toyota of Gastonia?
A: Yes. Please fill out your vehicle details here. If you have additional questions about your order, please contact a tire expert at 833-539-8669.
Q: What is ToyotaCare?
A: ToyotaCare is a no-cost maintenance plan that covers all necessary factory scheduled maintenance for up to 25,000 miles or 2 years, depending on which comes first. The ToyotaCare maintenance plan also includes 24-hour road-side assistance for two years after your purchase.
Q: What is ToyotaCare Plus?
A: ToyotaCare Plus offers longer protection for up to 4 years or 45,000 miles from the date of first use, whichever comes first. Moreover, it offers around the clock roadside assistance.
Q: Do you have a collision center?
A: Yes, we do! At Gastonia Collision Center & Body Shop, our experienced technicians follow a strenuous process to ensure every detail of damage is thoroughly examined. Feel free to set up an appointment via the tab located under the Collision Center on the home page.
Q: How can I order authentic Toyota parts?
A: Please fill out this form with your contact details, vehicle info and requested parts and a representative will be in touch with you within 24-48 hours for any questions about your request.
Q: Do you offer any service specials at your Gastonia dealership?
A: Yes, please check our specials page for our monthly service specials.
Q: Do you fix transmissions?
A: Absolutely! Whether you’re shifting with a manual, automatic, or a fine-tuned Continuously Variable Transmission, our team of factory-certified technicians has the expertise to diagnose problems and get you back on the road with a smooth-shifting vehicle. Schedule your service appointment here.
Q: How does Toyota’s Safety Connect® work?
A: With the push of a single button in your Toyota car, Toyota’s Safety Connect will connect you with a 24/7 emergency response agent who will send out applicable emergency services to your location.
Q: How long does a typical service appointment take?
A: When it comes to service appointments at Toyota of Gastonia, the duration can differ depending on the nature of the service required. However, our expert service team can assess your specific needs and provide you with an estimated time frame for your appointment.
Q: How do I know if my vehicle is due for a recall service?
A: At Toyota of Gastonia, our dedicated service team can assist you with all your recall needs. They can provide you with up-to-date information on any active recalls for your specific make and model, and can help you schedule the necessary recall service to ensure your vehicle is safe and secure.
Maintenance & Repair Questions:
Q: My check engine light is on, but everything seems normal. Should I do something about it or is it a false alarm?
A: While it might not be a serious problem, it’s always best to have it checked by a trusted mechanic. Schedule your service with us today.
Q: How do I know when to replace tires?
A: Some common indicators that replacement might be needed include cuts, bubbles, cracking, uneven treadwear, or even the age of the tires. It’s important to have your tires inspected during each service visit. Schedule your service today at Toyota of Gastonia!
Q: How long do wiper blades last?
A: On average, windshield blades can last anywhere from 6 months to a year. However, wiper blade lifespan can vary based on various factors like cleaning frequency, exposure to sunlight and other environmental factors. If you need a wiper blade replacement contact Toyota of Gastonia’s service center.
Q: What are signs of a brake problem?
A: There are many signs that might indicate a brake problem and we advise that you schedule a service appointment at Toyota of Gastonia immediately. Here are the most common signs:
- The brake light on your dashboard is on
- The brake pedal is soft and you must push it down all the way to stop
- You can hear a squealing or grinding sound when you press the pedal
- There is vibration or wobbling when you brake
Q: Should a mechanic inspect my used car before I buy it?
A: The pre-sale vehicle inspection is a critical part of the car buying process. At Toyota of Gastonia, our service experts will look for any safety concerns and maintenance issues prior to your purchase.
Q: What should I do if my vehicle begins to overheat?
A: If your vehicle starts overheating, take the following steps right away. First, turn off the car’s AC if it’s on and pull over to a safe space off the road. Do not remove the radiator cap or check any of the hoses because it can be extremely dangerous at these conditions. It’s better to have your car towed to a local service center like Toyota of Gastonia.
Q: How often should I check the coolant in my vehicle?
A: It’s recommended to check your coolant at least 1 to 2 times a month to ensure fluid levels are good. Every manufacturer has a suggested maintenance schedule for changing your fluids and the most common recommendation is every 30,000 miles.
Q: What does it mean when my car is leaking water?
A: In most cases, your car leaking water is usually condensation from the air conditioning system or from the exhaust. If your AC is off, then the leak might also be exhaust condensation. If you go for a long drive and still notice your car is leaking water, then it’s advisable to visit your nearest local service center.
Q: What does it mean when the yellow check engine light comes on?
A: Usually, a yellow check engine light doesn’t indicate a serious problem, but you should always investigate. In many cases, it might just be a loose gas cap but if you’re struggling to identify the problem, it’s recommended to visit your nearest service center.
* Information derived from manufacturer toyota.com. Never tow beyond a vehicle’s published towing capacities. Before towing, confirm your vehicle and trailer are compatible, hooked up and loaded properly and that you have any necessary additional equipment. The maximum you can tow depends on base curb weight plus the total weight of any cargo, occupants, and added vehicle equipment. Follow all instructions in your Owner’s Manual.
Q: How often should I have my vehicle’s belts and hoses checked?
A: Your vehicle’s owner’s manual is a great resource for understanding when to have your belts and hoses checked, but at Toyota of Gastonia, our expert service team can provide you with additional recommendations on recommended inspection intervals based on your specific make and model. Don’t hesitate to reach out to our team for any questions or concerns regarding your vehicle’s maintenance schedule.