Customer Testimonials
Avoid the service department at Toyota of Gastonia. I brought my vehicle here for an in-depth diagnosis after a local mechanic replaced the EGR valve, spark plugs, and coil packs. I explicitly told the service team these parts were brand new and that I needed them to find the root cause of the issue.Instead of diagnosing the vehicle, they insisted on replacing the spark plugs and coil packs again with their OEM brand. I told them to only perform this work if they were 100% certain it would fix the problem. They charged me $826, called me to pick it up, ... Read More DealerRater - Jun 4, 2026
Arrived at dealership at 11:15am to purchase my closed end lease vehicle. Met with sales rep at 1120, he took keys to my vehicle said "I'll be right back" and proceeded to leave me outside with no update for well over 45 minutes. Finally returned to me and said "oh I am so glad you haven't left, im sorry about that, was worried you were going to leave then I realized I still had your keys" nothing happened to my car in that 45 minutes. Finally process was started, paperwork srarted and half finished then car was ... Read More DealerRater - May 1, 2026
The absolute worst car buying experience I have ever had.. Salesman promised things that he could not deliver.. Made for a HUGE headache for me and I spent nearly 35,000.00 and they could care less about the woes i am now experiencing.. I have had to escalate this to TOYOTA and as of now still haven’t received any customer services for what has occurred.. Managers Voice mail boxes all always full and not accepting messages ..Total crock of xxxx buying from this place..
Had a wonderful experience with Marcel Black with our Landcruiser 1958. The state to state transaction was seamless and Marcel provided excellent service, was quick to respond and I am 100% satisfied with our purchase. I’ve taken it to our local dealership for an oil change and they actually argue with who will get to drive it.
They will work with you.on your lease and warranty. Great place to get a lease.
I've bought 2 vehicles in the past 5 years. Tracy Surratt was my sales rep and was outstanding. Unfortunately, the service department has not met my expectations recently. Just had a 15000 service for 24 corolla (tire rotation/fluids topped off). Service took 2 hours. Tire that I had to replace while on the road last fall (left rear) was still on the same rim (not rotated). The tire is a different brand and thus let me know that it had not been moved. Will probably have service done elsewhere.
Dealership is convenient geographically, has wifi, and staff is friendly and helpful. Good ambassador of Toyota brand.
Was very satisfied with service. They were friendly and only had to wait 45 minutes. Do not like the new phone system. Like talking with the person of my choice. Makes you feel like they care and not just a number. One of the reasons I buy my cars from Gastonia but this new system will make me stop and think.
Went above and beyond to get the car i wanted from Atlanta and great people
Great service in a very nice dealership with friendly staff plus a nice waiting area.
Service was completed quickly, staff i dealt with were friendly and easy to work with.
Oil change and Tire Rotation
Oil is supposed to be 0W-16, however the invoice lists 0W-20.
I talked to Bryan and he said either oil is fine. He mentioned some vague reference to that in the maintainace manual, however the operators manual is clear. ONLY use if if you HAVE to and switch back at the next oil change, It wouldnt state that if its OK to use 0W-20. He told me there wasnt 0W-16 oil available when the car first came out and multiple sources state thats not true. There is a sticker on the cowling stating which oil ... Read More DealerRater - Jul 9, 2025
So, I took my Camry to Toyota of Gastonia. I wanted a tire 🛞 rotation, oil change 🛢️ and state inspection. The assistant service manager came and told me that the timing belt gasket needed to be replaced at a cost 😕 of $2400.00 because it was leaking. He said it would be covered under warranty but they couldn't find my service records for oil change the past three years. He pulled all my records and I asked what was my mileage at the last oil change. We discovered that I have driven the car 4000 miles in the past three years. Toyota recommends ... Read More DealerRater - Jun 28, 2025
Staffs are nice..they serviced my car with care..the service was quick which i really liked.👍
Great service at this dealer. CD stuck in OEM dash player .Joshua Huffman communicated well.
Great service at this dealer. CD stuck in OEM dash player .Joshua Huffman communicated well.
Service Advisor Montreko Gaddy was so honest in advising me that since I do the normal repairs on my 2002 Toyota Camry LE 4cy that he thought my Throttle Body needed to be cleaned. I am so impressed that he is so honest and helpful. I was dreading getting ripped off. Instead I was given helpful advice! What a relief to find an honest employee and dealership! I have confidence in coming back again for service! Thank you!
Toyota of Gastonia is very efficient, and has excellent customer service. I’ve bought 3 vehicles from them and have always been happy with them.
Never take your vehicles for service and even buy from them, they just do not do a great job there.
I had a very good experience. I look forward to continuing taking my SUV to Toyota of Gastonia for the best service.
I recently purchased my 4th vehicle from Toyota of Gastonia, a new Land Cruiser. My experience with the Sales Manager, Anthony Metzelaars, and my saleman, Devon Lysek, was friendly, courteous, knowledgable and customer service driven. I also had a wonderful experience with Dan Bias who purchases used cars for the dealership. He gave me a very fair offer on my trade. I would encourage anyone seeking to purchase a new or used vehicle to check out the dealership.
I was able to sign in online, knew what the bill was beforehand, and was in and out quickly.
Service Dept was fantastic! Michael C was a pleasure to deal with. Fast service and great communication. I highly recommend this team of professionals.
I never felt pressured to make a purchase or felt that they were just trying to make a sale. Helen was extremely helpful throughout the process. It was quick and easy.
Kevin Murray is a jerk. Not helpful and hostile. Would not recommend. I will use Toyota of Concord for my needs.
So grateful for John Ellenburg who assisted me with a flat tire on my Toyota Camry. I was in and out within no time. Top of the line service. Thank you again for taking the time to make life easier!
ALWAYS GREAT SERVICE BEEN USING THEM FOR 20 YEARS. ALWAYS FAST AND GREAT KNOWLEDGE OF SERVICE.
Happy with the service. The service manager was prompt and described the work the was needed to be done and what the estimate cost was.
Great service and very professional . I have been a customer for 20 years and have never had any problems!
Eddie was personable, professional and courteous. It is a pleasure doing business with Toyota of Gastonia.
Montreko was fantastic and took care of things quickly. He was also very responsive to all of my questions
My service person, Taylor Lefevers, kept me informed of what was needed on my car to correct the problem and the timeline when it would be ready. Thank you for providing great service!
My apptvwas 1215. I was there on time. My car wasn't ready until 130. That's too long to wait for an oil change. I was disappointed at how long it took for my oil change.
Check in for service was timely, the waiting area with refreshments was nice and the service was done was done timely as well. Eddie was great about explaining the future recommendations for service.
A dealership is about people. Our experience with our sales representative Devon was excellent! He worked with us through our Purchase decision and we weren’t easy customers. He kept Toyota in the game by being professional and responsive. He naturally works toward building relationships And built personal trust with us at each stage of our decision process.
Very timely. Took no time at all to get registered. Worked on car per appointment and notified me in a timely manner when issues were identified not previously discussed. Completion estimate was spot on.
Devon was friendly and efficient. The service on my Tacoma was prompt. You guys seriously make the service appointment process the easiest. Thank you.
Professional and courteous. Have always had good service at Toyota of Gastonia.i have bought three Camrys and on Corolla from them and always had great experiences.
Service was fast and efficient, Everyone was polite and helpful. Will be back in six months.
As always service was exceptional!! Staff is always so pleasant and helpful And friendly. Again great service
It was fast and efficient. Well done. Comfortable waiting area. Would recommend others to come.
MARK OATES IS WONDERFUL CANT SAY ENOUGH GOOD THINGS. HE HAS HELPED ME OUT TWICE AND PROVIDES GREAT SERVICE, ASHLEY WAS GREAT TOO.
Fast service, great communications, John was helpful to explain the service to my Toyota. Thanks for the detailed attention I received.
i have never had nothing but good service from this dealership. I have been dealing with them for over twenty years
Very quick service. Kim-Service Director makes sure that I get the best service possible.
Excellent service and Paul was absolutely great , he gave me the best attention ever . Love Toyota Gastonia and all its staff
Everyone was very friendly and helpful. They were patient with me and wanted me to be satisfied.
Very clean and usually quick with any service to your vehicles. M ost of the people are very friendly.
I am very pleased with the service and repairs for my Toyota Tundra. I am confident that if anything changes Toyota of Gastonia will attend to it promptly. The staff treated me respectfully and were friendly and caring.
Very helpful and so nice. Always great experience to go to Toyota of gastonia. Love the attention you are given from a caring staff.
Eddie has always taken good care of our vehicles and consistently provides excellent service at every visit.
The service department is very good and let you know if anything is needed and the price before they do anything
Customer service is excellent , they are always friendly. The waiting area is always clean with a lot room to seat. Service was really fast.
Always have been happy with Toyota of Gastonia. Never have complaints about the service department.
The guy I think name was Devon Griffin did great job and very professional. Thanks for your time.
Communicative and easy drop off/pick up. Easy scheduling. Each person is friendly at each interaction.
Paul and Kelly were both amazing. Felt like I was at home. I will definitely be bringing in my parents to buy a vehicle soon
Great customer service. You're always informed about your vehicle if other work is needed. Very clean restrooms.
Always a professional and good group. I appreciate their suggestions and no pressure tactics. Trustworthy crew.
All of the employees, and management are always very helpful and kind!!! Please thank them for me!!! This has been my experience for several years since I have owned (3) Toyotas over the last 20 Years!!!
Easy to get an appointment, convenient to get to and employees always helpful and friendly!
Everything was done in a short time (oil change, tires rotated, and back-up camera recall taken care of) while I had a very peaceable wait.
Very happy with the whole team very professional and courteous they have always done my repairs and will continue to use them
I have had excellent service with them since 2015. The car purchase was the easiest and the fastest in my many years of buying cars.
Warning about this dealer! I purchased a used 2024 Ford Mustang, and before completing the cash purchase, I told the salesperson that the vehicle needed to be registered under my company. They said it wouldn’t be a problem. After making the payment, they sent the vehicle, but the paperwork was issued under the name of a completely different person. I’ve been making claim after claim, and I’m not getting any answers. The treatment toward customers is extremely poor. Be very careful! Possible scam.
This was an excellent overall experience with great communication. While expensive, I find Toyota to be reliable and trustworthy.
Scott took care of me, I was running late for an apt and didn't have time to mess around and it was just like making a quick stop left my car and picked up rental car gave me plenty of time for my next apt. They are so professional. thanks
I will never give my money or business to this dealership again! After my vehicle was totaled by a tree during Hurricane Helene, I found myself car shopping and bought an Acura that must have been a trade-in from Toyota. The test drive was okay and no problems noticed. However, any questions asked about the vehicle Blake did not know and had to check for me, explaining that they had just gotten the vehicle in a few days prior. Blake was extremely helpful through the whole process UNTIL I had to bring my truck back because of a grinding noise ... Read More DealerRater - Nov 21, 2024
Good quick service for my first visit. I’ll be back for regular maintenance soon.
Good service . My service guy was very friendly and helpful but I didn’t like that I couldn’t get an exact price of what my vehicle would cost before I left.
Always great service by the team and good coffee in the waiting room. Thank you!
Helen worked tirelessly to answer all of my questions and was able to pivot quickly when my plans changed.
The dealership is close, clean and professional. Great staff. Kim and the Shop Manager run a tight ship. I like that.
I wasn't impressed with the customer service here. I just bought a used car from here and when we were testing driving it they could not answer any of my questions about the car. I asked how long it had been on the lot and the sales rep didn't know the answer. We called the next day saying we would be buying the car and the sales rep told us they would have it washed and detailed for us. It was not washed or detailed. There was lip gloss left from the previous owner in the passenger door. ... Read More DealerRater - Oct 10, 2024
Great experience. The new videos are a nice feature and checkout has vastly improved from the past.
I picked up my FJ Cruiser yesterday from Toyota of Gastonia's Collision Center. After paying for the work, I realized that the wrong work was performed. I had requested that the front driverside window blackout tape/trim and the rear passengerside windows blackout tape/trim be replaced. However, the collision center replaced the front and rear passengerside windows blackout tape/trim instead. They accepted no responsibility for the error and has attempted to blame for miscommunication what work needed to be done. I have attached screenshots of my initial email to them requesting repairs. It is crystal clear regarding ... Read More DealerRater - Oct 7, 2024
Paul was very helpful and pointed me toward a vehicle that knew nothing about but that fit all my criteria, which were numerous and very specific. Really thought I was gonna have to compromise and just deal with my issues, but this vehicle is working well...except for the pathetic 12mpg gas mileage, but I went into that with my eyes open.
Customer service was excellent, the service department was excellent and very helpful. Overall a great experience.
Toyota of Gastonia’s Service Department let me pick an appointment date and time online as well as my service advisor. Devon helped me to get an appointment with collision to align my hood so it will close.
Service department is always helpful and eager to go the extra mile to keep the customer satisfied.
I was very pleased with my visit. Been doing business for many years. Thank you
Nothing could be better than this dealership! From the time I pull in to the time my car is ready A+ service, customer care and kindness.
Eddie has always been super helpful. For this service, I needed to out by 11am anD Eddie and the team got me out by 10:30am. Thank you, Eddie!
Very professional, welcoming, on schedule with great communication throughout the service. Thank you for the support
Every service visit I’ve had at Toyota of Gastonia has been outstanding. The ease of check-in, the staff who truly seem to enjoy helping customers, the fair pricing, the relaxing ambiance of the waiting area are all reasons i continue to have my Toyota serviced here.
Service on my Camry was great. Met at pulling in, given video during process , then copy of bill charges upon completion. All questions answered and service was done in a professional manner, as always at Toyota of Gastonia. Thank you!!!!
Service Department has lost my business and anybody I can tell to buy or take Toyota to Service Spent $518 on brake job and Mavis had to fix Toyota of Gastonia screw up. I have spent money with this dealership.But not anymore Should have not went back after 1st or 2nd time told them personal info was wrong. They it w as ok..LOL
Helen Scott is my sales agent She is very welcoming and very helpful to me and so much fun to talk too. If you want toyota car in Gastonia find Helen Scott.
Helen of Toyota of Gastonia was great. I was clear I was "Just looking" and she was kind enough to text me every few weeks to let me know if the vehicle came in that I've been waiting on to see. Its still not in but wanted to point out she is not pushy or bothersome. My son ended up buying a new vehicle and she was a great help.
Sales rep Christian Hill was excellent! 5 Star+. Prompt replies to each inquiry/email. Very professional and straight forward. Good listener as he noted my concerns and desires. Everything at Toyota of Gastonia was first class.
Good experience all round with solid advice, no “nightmare car salesman” shenanigans trying to sell an option list longer than my arm, and an efficient service center with a comfortable waiting area and reliable WiFi (for working while I wait!)
Excellent service experience. Vehicle appointment process via website worked seamlessly. Appreciate thoroughness of inspection and recommendations. Quality of work exceptional.
Staff is very knowledgeable and friendly. Easy to get an appointment and they get you in and out quickly.
Rear brakes and low tire sensor. However there were black grease marks left on the (tan) door jam, (tan) floor mat.. Had to clean when I noticed them when I got home.
Everyone is very helpful and knowledgeable. They make the buying process pleasant and easy. It is a very well run dealership!
Fast oil change and 30,000 mile services. Ordered exterior trim parts to be installed when parts arrive.
Everyone was so nice and professional and everything was done in a timely manner great service today
Toyota of Gastonia is always courteous and extremely expeditious with my service or repairs. Highly recommend.
This turned out to be the same place where I bought my previous car namely Momentum Mazda which is owned by Toyota of Gastonia now which I didn't know until after I signed the papers!!! They knocked of $500 of the quoted price. They don't give any kind of service warranty for the vehicle for 30 or 60 days which a lot of places do which is a bummer! But I am happy with the purchase overall. Hope the car lives up to my expectations! Antonio Ponder was easy to work with.
Outstanding personal service with technical expertise to match. I wouldn't trust my 2008 Tacoma with anyone else.