It is a great dealership. Very friendly and reliable. Managers and service employees are well versed. My loyalties will always be with Toyota of Gastonia.
Though this ended up not being the right vehicle for me I want to give this dealership credit for being the most tentative and courteous. They responded to every question quickly and sent over some great videos and details about the vehicle. Blake did all he could to help so at least a positive review for his efforts
Service department has always been wonderful and friendly. They are the reason I keep coming back since buying our car in 2015.
We've bought several vehicles here, all from Robert Jackson who always gives us superb treatment.
Always friendly and professional. Inspection completed in less time than promised and cost is comparable to other companies.
Arrived a few minutes before my 12:15 service appointment: and got a courtesy phone call at 12:37 that my car was 'ready'; need I say more, this was the absolute most prompt, professional service experience ever! Thank you Gastonia Toyota for once again exceeding my expectations! Bravo!
excellent service, wonderful customer service , Angel discussed with me personally all of the details for both cars,,, thank you Toyota of Gastonia for your service.
Been going here for about thirty years. I have always been happy with my treatment and the cars. I love Toyota!!!
I appreciate Mark Linton and the great customer service he gives me. He's easy going, very nice to work with, knowledgeable and upfront with my Highlander needs and cost. You are fortunate to have Mark working for your organization.
Very quick check in, keeps you informed with what is going on so you have no surprises. Love receiving the rewards cash for future visits.
Will always buy my tires here with the road hazard warranty. Great Deal! Thanks again!
Efficient, organized, and great service. Easy to schedule and was kept informed throughout the service visit. thanks!
Awesome service in a timely manner. Had 2 vehicles serviced in a 3 hour time frame.
I was a walk-in customer for an oil change. The service was quick, and the service assistant was pleasant to work with.
Service was timely was kept informed. Dealership was extremely clean & social distancing was set up. I do miss popcorn which was available before COVID
Antonio is a awesome sales rep for company. Straight up and easy to deal with. Thanks Scott
Purchased our car here the end of August 2021. Took it yesterday for our 10,000 miles service check. In and out in exactly 1 hour.
Rick was excellent. Very helpful. Thanks. No more to say. I'll be back in the future.
4 star because of the time to do the service. This could be because not enough technicians in the shop. Overall, very pleased with this dealership and used it for almost 20 years now.
I had an appointment for an oil change and tire rotation and I was in and out in 1hour. Everyone was very courteous And knowledgeable. The waiting area and rest room was very clean.
Easy to make an appointment. Friendly staff. Ease of obtaining a courtesy car and service in a timely manner, much improved from previous visits. I would recommend this dealership to anyone..
Toyota of Gastonia cares about their customers. The employees are professional, friendly and make sure the customers are satisfied.
I gave 4 Star because they take to long to do the service,I have to work and I was there for 2 1/2 hours,ande I asked for a ride to my job and they said they don’t do that, the competition do it,why Toyota can not do it?
Very professional. Kept me informed. Used technology to communicate with me. Had my car ready before the time I had requested.
Everyone at the dealership was excellent to me especially Drew and Angel. I will be back for best service every.
Had my car ready in a very timely manner. gave me a list of some upcoming items that need to be taken care of. Fast and Friendly service.
I was very pleased with my service today! Quick oil change with a free tire rotation but I feel like one tire pressure check was over looked.
Setting up my appointment was quick and I was able to get the date and time I needed. When I realized I wasn’t going to make it the customer service person was polite and insured me it was ok to schedule a later time without any problems.. I was in and out very quickly and my Highlander is running better than ever ❗️
Been using their services for years. Always helpful and reliable! I trust this dealership to treat my vehicle well.
Ryan was an excellent representative. He kept me informed honored my requests and didn’t keep me waiting. He’s the reason I rated you guys highly.
Great and timely service each visit. Keep up the great work. every time is great service
Service department did a great job. Always prompt and thorough. Very pleasant to work with.
Very friendly and professional. They do quality work and keep you informed about what's going on.
Helps knowing The manager is willing to go the extra mile to address customer concerns.
Great service and when scheduling an appointment saves a lot of time as well . Thanks
Stopped by after work to get my oil changed. Service was excellent and the people were knowledgeable and friendly.
Called for a service appointment and they told me to come on over. I had a 30,000 service on my 2014 Alvon. In and out in no time.
I have been using this service department every since I bought my 1994 Toyota Corolla from them. Fast, Dependable service. Everyone is very professional and courteous.
Service was excellent.and professional. I use Toyota for All services done to both my truck and my wife’s car.
Took my 2012 Prius to get brakes done and oil change and I had the best dealer experience Quality, Fast Service and Great Customer Service
This was my first time at the Gastonia Toyota and I was impressed. No hassle or pushing towards maintenance I didn’t need. They were quick and I was out within the hour.
Have been using service department for the last 3 plus years and have always received very good service.
Great customer service we’d appreciate more service coupons! My vehicle was serviced promptly, I was treated with respect and my advisor was professional and also friendly.
Great experience always at this dealership. They always keep my car running. I prefer this dealership over others.
The service was carried out very quickly. However, we realized later that we were charged $10 for window tint testing and our car does not have any after market tinting. We also had a warning on dash because the hood was not fully closed. Service advisor was Drew Holstein but he is not listed in the Service Dept.
Great service and great personnel. I would definitely recommend Toyota of Gastonia for services needed.
Great service on 12/20/21 by Travis. He was quick, thorough, & helpful. Much appreciated. Plan to come back.
Always excellent service, since we have multiple vehicles they know us and never have any issues. Never any unexpected fees and always explain in detail if they do find something more than we came in for.
Everyone I have met at Toyota in Gastonia has been so kind and professional. They want to be sure that you are satisfied with the work and cost of what needs to be done. I would recommend this location to anyone.. They have taken care of every Toyota that I have owned. Very happy.
Always a good experience at this dealership, especially the service department. We have all of our service done here on our 2012 vehicle.
Someone approached me as soon as I drove up and was very friendly and listened to what I had to say.
No pressure, knowledgeable sales representatives, awesome service, staff, and vehicles make Toyota of Gastonis the number one dealership.
I was in and out in 33 minutes. Great service and done in record time.
Came to serviice department on Wednesday mornng with out an appointment. my gooness you were very busy. But Jess in the service department was very gracious and found my need as important as many who had appoinntment. He was very professinal and got my service back on track.. So thankful for people who CARE. With Jess' care I was releived 0f my guilt of requesting service without an appointment. From now on I will call first. Thank you Jess 5 stars were well deserved by you.
Angel was very kind after I checked out. Walked me to my car. Fast service. Fast check in with Michael.
I rely upon the service of Toyota of Gastonia and I am always satisfied with their dependable and professional service
Toyota of Gastonia has by far the best customer service of anywhere I have experienced. I have noticed how courteous they are to everyone within my earshot.
We have been doing service with Toyota of Gastonia since 2003. Everyone has been very friendly and helpful.
I have been a client there many years and I feel that the dealership has always treated me fairly.🥰
Jim listened to my issue with my car regarding my driver’s side low beam light being inoperable. I had a request and he fulfilled it without ignoring me and was able to find the solution in no time.
Great service! Performed standard maintenance. Great communication! Would highly recommend Toyota of Gastonia to all my friends.
Very fast and efficient. East to book an appointment that was convenient for me. We have used this dealership for over 20 years.
Great Service. I worked at TOG for 19 years and it’s always going to be my place.
I have a 2009 Camry which needed a 200K maintenance service. All inspection items were completed except for tires, and everything went perfectly, and in a timely manner. All employees at the dealership were courteous and helpful, especially Mike, my new service advisor. We agreed together on what needed to get done, and he also helped me price some tires for my next visit. Glad to be back, and hopefully it will just be oil changes for my next visits in the future. The car is rock in’ like new now!
I have been dealing with Toyota of Gastonia since I arrived in N.C. 16 years ago and have returned to them for service and purchases of new cars since then. They are always reliable, helpful and courteous and make the transition from one car to another quick and efficient. Thank you and a special thanks to Beverly Meriweather who handled my latest purchase.
They’re 5 star rating is all about their customer service. Be it for parts, sales and/or car repairs/maintenance. Employees are so personable and nice!
Always friendly and willing to explain what needs to be done. Prompt.
Everyone was very professional and I got in and out within an hour. I enjoyed the waiting area and had some coffee. Everything was clean.
Professional, knowledgeable, communication via text, reachable, courteous, timely, and reliable.
Mr. Ligeon was very professional and advised me of the things that needed to be done on the car along with the prices of the items.
They were polite and friendly. I came in for an oil change and a tire rotation and it was done well before they said it would be. I also had a few additional questions and they took all the time I needed to answer my questions.
Wonderful Service. Cynthia Goydich went the extra mile to ensure my service was 5 stars. Cynthia's name is not on Service Dept. list. Why?
Honest with what is required, what is recommended and what could wait. Only feedback wish could provide a little more info on how long each service would take. Overall great experience. Will be back.
Made an appointment to obtain scheduled Toyota maintenance (Appointment was easy to make). My SUV was taken right in. I was notified by text by text message, everything was done in less than 2 hours.
Polite, friendly and knowledgeable on the service provided. We have dealt with this dealership since 1985. Work area was clean and waiting area was comfortable.
Excellent service. I walked in and they were able to have me out in one hour. Very courteous and welcoming staff. I will continue to have my car serviced there.
Excellent service. I walked in and they were able to have me out in one hour. Very courteous and welcoming staff. I will continue to have my car serviced there.
I had forgotten to make an appointment but they had my car ready in no time at all. always nice and informative. thanks so much
People are very friendly and always willing to help. Don't ever try to up sale. Honest and factual in their assessment of your vehicle.
Very helpful, great service. I did not have an appointment and did not wait long.
Did not get an appt. but service was prompt and everyone was very helpful.
Excellent service ! Service department was very helpful and courteous.. Clean waiting area.
This was probably the best experience we have had buying a car. Craig is a great salesman, absolutely no pressure!!! He lets us look the car over for as long as we wanted, then took us for a test drive, all of this before anyone said anything about money. The finance guy Taz was also great to deal with. He understood that this was a purchase for our son who is in college and went the extra mile to help us out with the right warranty for our situation. This was our first time shopping at Toyota of Gastonia, and ...
The people were great and the product is very good! The time spent there for these great products was way too long., which is not the fault of the workers, so it only leaves management and we all know the boss is always right., Rule #1.
Helen Scott was very professional and attentive to my needs had a great experience satisfied with my purchase will recommend highly to all my friends
Excellent, even got a ride to Walmart whilst my vehicle was being serviced! Will always highly recommend Toyota of Gastonia to all my friends! Thanks
The service was good, I had an appointment and was not kept waiting. They got my car in and out in a timely manner and all the staff acted in a professional manner.
Had to wait a few minutes by car for service but they took care of my oil change and needed services in quick time. Thanks so much! I’m
Excellent service. Extremely professional and knowledgeable. I was assisted immediately. Every detail was explained to me. I have used Toyota of Gastonia for over twenty years and always received remarkable service. I do not recall my service representative's name, however, he was great and made me feel confident that I would receive the best service for my car.
Quick and efficient service! Everyone I spoke with was professional and knowledgeable. Service appointment began on time and was completed in less than the estimated time.
Always friendly, informative and have great customer service. thanks for all that you do. always call when my car is ready to pickup. fast service
When ever my car needs anything I take it to Toyota of Gastonia! Great team Great Service all the time and every time. Mark takes great care of everything and goes the extra step to ensure the total service is top quality every time.
Made the service as easy as possible. Mark seems to really care about you. Stellar experience again with Mark Linton. He is a integral part of a needed turnaround in the Service Dept.
The only place to get my car serviced is Toyota of Gastonia! The staff is very friendly and knowledgeable. They always review my car's needs with me and make sure that I know the cost before the work is done. The facility is very clean and pleasant. Thank you Toyota of Gastonia!!
Professional, friendly, service completely finished in a timely manner,! Parts and service had a well utilized system making the experience pleasant and stress free. Commend the whole operation working at its best!
Walk in customer for oil change. Total wait was about 45 minutes. Great service. Waiting area was comfortable while waiting on the completion of my service.
Love the Gastonia Toyota dearlership because of their friendly atmosphere. Service department is outstanding. Antionio our saleman is always on top of the game to help you out on purchasing a car and gets answers for you quick.
Great service! Jess was so professional! He explained everything that needed to be done to fix our car. He checked on our warranty and saved us lots of money. I really appreciated his concern and help. Rocco, as always, did an excellent job fixing our car.
I've been a customer at TOG since 1996! Great service! Friendly staff, never had any problems! I really like the new coffee machine in the waiting area!
The guys and girls at Toyota of Gastonia service department take great care of you from the moment you pull up. Kim does a great job at greeting customers and making sure things go smoothly.