Rental FAQs

Frequently Asked Questions:

What Is Required to Rent a Vehicle?

  • Minimum age is 21 years old (if under 24, a fee of $15 Per Day will apply).
  • Valid Driver’s License.
  • Major Credit or Bank Issued Debit Card in the Renters Name (We do not accept cash or pre-paid cards). We only accept Visa, Mastercard, AMEX, Discover card.
  • You must have active, full coverage car insurance that transfers to a rental vehicle. Proof of insurance is required to rent. Please bring your insurance card or declarations page with you or have it readily available on your phone.

Does Toyota of Gastonia require a deposit?

Yes. Deposits are required and will vary depending on your payment method. The deposit is refunded once the vehicle is returned, and it’s been inspected by an associate. Most credit card companies refund your monies back to your account within 24-72 hours; please contact your credit card provider should you have any questions. When paying with a Bank Issued Debit Card, the security deposit will be $300. When paying with a Credit Card, the security deposit will be $200.

Is smoking allowed in rental vehicles?

All our vehicles are 100% smoke free. If the vehicle is found to have been smoked in, there will be a cleaning fee of $200 (plus damages, if any).

Can I transport my pet in a rental car?

To keep our vehicles in pristine condition for all our customers to enjoy, we do not allow pets in our rental vehicles. If the vehicle is found to have had an animal in it, there will be a cleaning fee of $200 (plus damages, if any).

Can I tow with a rental vehicle?

Yes! We allow towing with select rentals if the rental vehicle has our factory installed hitch. Please see rental associate for details.

Can I leave my personal car parked at the dealership?

Yes, you may leave your personal vehicle at the dealership. (Toyota of Gastonia is not responsible for what happens to your vehicle. You can leave it at your own risk.)

Optional Services

  • Underage drivers fee (21-23): $15 per day. Some restrictions apply.
  • Additional Driver(s) – $10.00 per day, per driver. All additional drivers must be present at time of pick up with valid driver’s license and insurance information.
  • Fuel Options: Vehicles must be refueled to show a full tank of gas upon returning. If the vehicle is not full upon return, you will be charged accordingly. (Gas prices may differ. Please see associate for most current rates.)

Tolls/Violations

Most toll plazas these days are using a bill method call “Toll by plate”. This means that you don’t physically pay the toll when you drive thru it, rather, you are billed via the license plate. These toll invoices will be mailed to Toyota of Gastonia, and then we will contact you, either by phone or email, to collect payment for corresponding charges that were incurred.

Please keep in mind that you are agreeing to pay all tolls/violations when you sign the rental agreement.